[Company Logo Image]Privacy Policy
  Home Feedback Search Custom Software


Info Request
Home Theater Installation
Satellite Cleanup
Panel Cleanup



— Privacy Policy —


Please watch the video below, which quickly explains what cookies are, and why we use them.
Please note that our site, like every other shopping website, will not work with cookies disabled.

Cookies Explained Quickly
Effective Date: May 23, 2018

Coupe Automation respects and is committed to protecting your privacy!
We're a family business, and have been for over 25 years, we take privacy VERY seriously, and protect our customers data like we would our own.
We apologize for the lengthy privacy policy, but we have to have one this long to adhere to Europe's GDPR (General Data Protection Regulation)
and to make our policy very clear. This privacy protection section communicates how, when, and why we gather information about our customers and
what we do with it.

This Privacy Policy (“Privacy Policy”) applies to the website located at CoupeAutomation.com, the Coupe Automation mobile applications, and any other
websites or applications associated with Coupe Automation brands or products that direct the viewer or user to this Privacy Policy (collectively,
the “Sites“).

In this Privacy Policy, the terms “Coupe Automation,” “we,” and “us” refers to De Carraig Optics Inc. DBA Coupe Automaiton
and its respective subsidiaries and affiliated companies. The term “your device" refers to any computer, tablet, smart phone or other device
you are using to access our websites or to operate the Coupe Automation mobile applications. Websites that are owned and operated by Coupe Automation
may contain links to websites that are owned and operated by other companies. This Statement does not apply to websites and services that
are owned and operated by third parties.

We understand the importance that our customers place on privacy and have designed this
Privacy Policy to describe our information-gathering and dissemination practices. You agree to this Privacy Policy when you: 1) access or
use any Site; and/or 2) agree to receive e-mail from us. If you do not agree to this Privacy Policy, please do not use this Site.

This Privacy Policy went into effect on the date noted above. Please note that we reserve the right to review and update this Privacy Policy
from time to time. If we make any material changes to the Privacy Policy, we will notify you by means of a general notice on the Sites prior
to the change taking effect. If you use a Site after the updated Privacy Policy becomes effective, you will be deemed to have agreed to the
amended Privacy Policy.


We have taken many precautions to insure that shopping at Coupe Automation is
safe and secure. We use the industry-standard SSL protocol (Secure Sockets Layer) to ensure that all credit card transactions are secure.
The SSL system encrypts information that you submit to us via our website when you place an order. Encryption makes it extremely difficult for
anyone to intercept information about you, your order, or your credit card information.

IP Address:

To ensure a smooth shopping experience, our system logs the Internet Protocol (IP) Address of each user. An IP address is a number that is automatically
assigned to your computer every time you browse the internet. Depending on your Internet Service Provider (ISP) and the type of connection,
this number may change each time you log on. Information from IP addresses is used for system administration, our live help feature, troubleshooting,
and the examination of traffic trends and response rates to various promotional offers. This data is used in the aggregate, and is not linked to
personally identifiable information.

Order Information:

If you place an order through Coupe Automation, we will ask you for your name, e-mail address, shipping address, telephone number and credit card information. We use this information to process and fulfill your order and to notify you of your order status. All archived credit card information is maintained in a secure and safe environment. Telephone
numbers and e-mail addresses are only used to contact you regarding your order, unless you request to receive our e-mail newsletter and marketing updates.

Information Provided When You Contact Us:
We may collect Personal Information that you voluntarily provide to us when you contact us with a question or comment about our products and services.
We generally collect one or more of the following types of Personal Information when you contact us with a question or comment or request information
from us about our products and services: Your order number, name, email address, phone number, or address (billing, and or shipping).

Email Contact:

When you enter your email address while placing an order, we only use the email address for follow-up
emails regarding the order. Such as an email confirmation of your order with an invoice, an email with tracking information and shipment
confirmation, and occasionally a follow-up requesting information about your order or product experience. If you sign up for our email newsletters
and marketing content, we will then send you weekly emails containing product updates, store photos, artist interviews, current deals and more!
You can unsubscribe at anytime by clicking the link in the bottom of the email labeled "Unsubscribe". We do not share, sell, or distribute your
email with any third parties, unless required by law, or disclosed when information is collected as stated above. Our email contact lists are
stored under our account on the MailChimp email marketing platform, which we use to send out, and collect emails.

If you do not wish to receive our email anymore, an unsubscribe button is located at the bottom of each email for your convenience.
Or you can contact us at terry@coupeautomation.com and asked to be removed.

Use of Cookies:

Coupe Automation uses "cookies" for the sole purpose of enhancing your shopping experience. In fact our site
is not functional without the use of cookies. You cannot add items to your cart or use checkout without cookies enabled. This is because our
website (like most shopable websites) tracks your actions through the use of cookies.

A cookie is a feature of your Internet Web browser, and most browsers are configured to automatically accept cookies. Cookies are files that your Web browser places on your computer's hard drive and which assign a unique identification code to your computer. Cookies do not enable us to retrieve from your computer any additional personal information about you other than information that you knowingly and willingly provide to Coupe Automation through the order process or through our sign up forms.

We use cookies to let us know whether you have visited Coupe Automation previously, to provide relevant, personalized content, and to help us continue to
improve site navigation, design, and content.

You can read more about online marketing practices and the technologies that support them by visiting the Network Advertising Initiative's website Technologies we use, and further use of cookies.

Third-Party Advertising Services:

We partner with third parties that may use technologies such as cookies (and local stored objects as described above) to gather information about your activities on the Sites and elsewhere on the Internet in order to provide you with relevant advertising based upon your browsing activities and interests. This type of advertising is sometimes called interest-based advertising. No personally-identifiable information is collected or used in this process. If you wish to not have this information collected and used for interest-based advertising, you may opt-out by clicking here for partners that participate in the TRUSTe opt-out tool (or if located in the European Union click here). If you wish to opt-out from this type of advertising for companies that participate in the Network Advertising Initiative, please click here. If you wish to opt-out from this type of advertising for companies that participate in the Digital Advertising Alliance (“DAA”), you can do so here. Please note that this does not opt you out of being served ads. You will continue to receive generic ads. Coupe Automation adheres to the DAA’s Self-Regulatory Principles.

Third-Party Analytics:

We may also use service providers, such as Google Analytics, that may use cookies or other technologies
to collect information about your online activities across this and other sites over time for non-advertising purposes such as those described above.
To learn more about how Google Analytics collects and processes data and the choices Google may offer to control these activities, you may visit

Google Analytics:

To help facilitate the delivery of relevant content, we use Google Analytics and have implemented the following Google Advertising Features: Remarketing, Impression Reporting, and Demographics and Interest Reporting. We use Google Analytics cookies and other Google advertising cookies. You can opt out of the Google Analytics Advertising Features we use by indicating your preference using the interest-based opt-out link here. Google also provides a complete privacy policy, and instructions on opting out of Google Analytics here. Note that Google’s opt-out mechanism is specific to Google activities and does not affect the activities of other ad networks or analytics providers that we may use.


As examples of how we may use Personal Information that we collect, we use Personal Information in the following ways:

Information Provided by You Upon Registration and Making a Purchase Online or at Our Stores:

We may use this Personal Information to administer your access to a Site, verify your identity, and provide our products or services to you

Information Provided When You Contact Us:

We may use this Personal Information to understand and respond to your question or comment.

Passively Collected Information:

We use passively collected information to monitor and maintain the performance of our Sites, analyze trends, usage and activities in connection with our services,
validate users and ensure their technological compatibility with users, and optimize our marketing efforts.

Aggregate data:

We may use your Personal Information to create aggregate data which does not include any Personal Information and which cannot be used to
identify you. For example, aggregate data may include data that describes the general demographics, usage or other characteristics of a Site’s users.
We reserve the right to transfer and/or sell aggregate or group data about a Site’s users for lawful purposes.


We do not share your personal information with other companies except in the following situations: Legal Requirements:

We may disclose Personal Information if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a subpoena or similar legal obligation, (b) protect and defend our rights or property, (c) act in urgent circumstances to protect the personal safety of users of any Site or the public, (d) protect against legal liability, or (e) or as otherwise required or permitted by law.

Some of our pages utilize framing techniques to serve content to you from our partners while preserving the look and feel of our Sites. When you interact with content from our partners displayed on our Site, please be aware that you are providing your Personal Information to these third parties and it will be governed by their respective privacy policies.

MiscellaneousCorrecting, Updating, or Deactivating Your Account:

You may request to access, correct, update or delete your Personal Information, or deactivate your account, by contacting us with
information necessary for us to process your request. EU Residents: International Transfers of EU Customers’
Personal Information.
 The Personal Information that we collect from you may be transferred to, and stored at, a destination outside the
European Economic Area ("EEA") in reliance on a variety of compliance mechanisms. including data processing agreements based on the EU Standard
Contractual Clauses. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be
engaged in, among other things, the provision of support services. By submitting your Personal Information, you agree to this transfer, storing
or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
If you are from the EEA or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are
transferring your personal information to the U.S. which does not have the same data protection laws as the EEA and may provide more limited
recourse mechanisms, including dissimilar or, at times, weaker data protection rights. With knowledge of these risks, by providing your personal
information you consent to: (i) the use of your personal information for the uses identified above in accordance with this Privacy Policy; and (ii) the transfer of your personal information to the U.S. as indicated above.


Your California Privacy Rights. Coupe Automation collects information that you provide to us or that
we learn about you from your use of our Websites or shopping at our stores, as described in this Privacy Policy. Under California law, once a year,
Coupe Automation customers who are California residents may request certain information about our disclosure of your personal information to
unaffiliated third parties for direct marketing purposes. Coupe Automation does not disclose any personal information to unaffiliated third parties
for these purposes. To request your personal information under California Law, please contact
us HERE mentioning “California Privacy Rights”

Links to Other Websites:

The Sites may contain links to third party owned and/or operated websites. We are not responsible for the privacy practices or the content of such websites. We suggest that you contact these third parties directly for information regarding their privacy, security and data collection and distribution policies prior to providing them with any information.

Blogs and Public Features of the Sites:

Some of our Sites offer publicly accessible blogs, community forums, or public comments sections. You should be aware that any Personal Information you submit there can be read and collected by other users of these forums and could be used to send you unsolicited messages and for other purposes. Our blog and comments section of our site is managed by a third party application that may require you to register to post a comment. We do not have access or control of the information posted to the blog. NONE OF THE INFORMATION THAT YOU PROVIDE USING THESE FEATURES IS PROTECTED BY THIS PRIVACY POLICY. WE ARE NOT RESPONSIBLE FOR THE PERSONAL INFORMATION YOU CHOOSE TO SUBMIT IN THESE FORUMS OR THE USE OF THAT INFORMATION BY ANY THIRD PARTY. You will need to contact or log nto the third party application if you want the Personal Information that was posted to the comments section removed. To learn how the third party application uses your information, please review their privacy policy.

Social Media Widgets:

Our Sites may include social media features, such as the Facebook Like button and widgets such as the "Share This" button or interactive mini-programs that run on our Sites. These features may collect your IP address, which pages you are visiting on our Sites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Sites. Your interactions with these features are governed by the privacy policy of the company providing them.

Security and Retention:

We take commercially reasonable steps to help protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration and destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from a Site may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Information to us or to any other party via the Internet. The security of your Personal Information is important to us. When you enter sensitive information (such as a credit card number) on our order forms or login credentials (such as username and password) on our platform login, we encrypt the transmission of that information. Your Personal Information will be stored in the United States and will be subject to laws applicable in that country. If you have any questions about security on our Sites, you can contact us HERE. We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements. If we learn of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Sites or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Sites. We may post a notice on the Sites if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.

Children’s Privacy:

Visitors under 13 years of age are not permitted to use and/or submit their personal information on any website (Children's Online Privacy Protection Act). We do not knowingly solicit or collect information from visitors under 13 years of age. If you are under 13 years of age, please do not submit any information to us. In the event that we learn that a person under the age of 13 has provided us with personal information, we will delete such personal information. We encourage parents and guardians to spend time online with their children and to participate and monitor the interactive activities of their children.


In the event that all or part of our assets are sold or acquired by another party, or in the event of a merger, you grant us the right to assign the personally identifiable and non-personal information collected via the Sites.

Contacting Us:

Please contact us directly with any questions or comments that you may have. You can email us HERE

Disputes, Agreement to Arbitrate, and Choice of Law:

By using the Sites, you and Coupe Automation agree that, if there is any controversy, claim, action, or dispute arising out of or related to your use of the Sites, or the breach, enforcement, interpretation, or validity of this Privacy Policy or any part of it ("Dispute"), both parties shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute.
Notice shall be sent to Coupe Automation at:

Coupe Automation.
23327 Califa St
Woodland Hills, CA 91367

Responses will be sent to you at your last-used billing address or the billing and/or shipping address in your online profile.

Both you and Coupe Automation agree that this dispute resolution procedure is a condition precedent that must be satisfied before initiating any litigation or filing any claim against the other party. IF ANY DISPUTE CANNOT BE RESOLVED BY THE ABOVE DISPUTE RESOLUTION PROCEDURE, YOU AGREE THAT THE SOLE AND EXCLUSIVE URISDICTION FOR SUCH DISPUTE WILL BE DECIDED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS EANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. Other rights that you and we would have in court will not be available or will be more limited in arbitration, including discovery and appeal rights. All such Disputes shall be exclusively submitted to JAMS (www.jamsadr.com) for binding arbitration under its rules then in effect before one arbitrator to be mutually agreed upon by both parties.

The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising under or relating to the interpretation, applicability, enforceability, or formation of this Privacy Policy, including any claim that all or any part of this Privacy Policy is void or voidable.

This Privacy Policy has been made in, and shall be construed in accordance with, the laws of the State of California, without giving effect to any conflict of law principles. The parties acknowledge that this Privacy Policy evidences a transaction involving interstate commerce. Notwithstanding the provision in the preceding paragraph with respect to applicable substantive law, any arbitration conducted pursuant to the terms of this Privacy Policy shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16).



Send mail to Terry@CoupeAutomation.com with questions or comments about this web site.
Last modified: February 22, 2011